Who will be cleaning my home?
All Seasons Cleaning, LLC is a business comprised of a local married couple. You will expect to see only us at this time. If there will be future employees, they will complete background checks upon hire and have thorough training to ensure your home receives the best care.
How do I pay for my cleaning services?
All Seasons Cleaning, LLC accepts payment through checks, credit cards, or cash. Payment will be required at the time of your cleaning unless we have discussed a different payment method prior to your cleaning
Do I have to do anything before the cleaning?
In order for us to be most efficient, we ask that you help by picking up items such as laundry, toys, and clutter before we arrive. This allows us to move through your home more quickly.
Do I need to be at home during the cleaning?
That is up to you. You are not required to be home while we clean, but you must provide us access to your home for cleaning. Customers usually provide a garage code, key, use a lock box, or share the location of a key they hide in a safe place.
Do I need to remove any pets from the home?
That is not necessary, we love pets! Please let us know what kind of pets you have so we don't accidentally let them outside. Some animals may be nervous around visitors, so at that time it may be best to secure them in a comforting place. For safety and liability reasons, we will not be able to care for your pet's daily needs (potty breaks, feeding, bathing, etc.)
What if I am not happy with my cleaning?
If for any reason you are not completely satisfied with any area we have cleaned, please let us know within 24 hours and we will reschedule a re-clean of the area you are unsatisfied with. Please locate our feedback form under the 'contact us' tab. We appreciate any and all feedback to better our performance.
What if something breaks during my cleaning?
All Seasons Cleaning, LLC is insured. We will do our best to repair or replace damaged items that were broke or damaged by us or an employee. We are not responsible for one of a kind or irreplaceable items. We ask that you please make sure these items are put away before we are due to clean your home.